Shipping & Returns
Refunds, Returns & Shipping Policy
Sturmideenkind | Sina Domke
1. General Return Policy
Unless stated otherwise below, our return policy is valid for 15 days from delivery.
After this period, we unfortunately cannot offer a refund or exchange.
All return requests must be submitted via email prior to any return.
2. Physical Products – Fine Art Prints (Limited Editions)
2.1 Characteristics of the Prints
All prints are produced on demand by Sturmideenkind | Sina Domke and are:
- part of a limited edition
- hand-signed and numbered
- delivered with a certificate of authenticity
2.2 Damaged or Defective Prints
If your print arrives damaged or defective, please contact us within 3–7 days after delivery at:
Please include clear photos of the damage and the original packaging.
After review, we will offer either a replacement or a refund, at our discretion.
2.3 Returns of Prints
Please contact us before returning a print so that we can provide you with the correct return instructions and return address.
- Returns must be sent to Germany (return address will be provided after contact)
- Return shipping costs are borne by the customer
- Shipping costs are non-refundable
- Unannounced or unpaid returns will not be accepted
3. Digital Downloads (Presets, Overlays, etc.)
Digital products are available for immediate download after purchase.
No right of withdrawal:
By completing the purchase, you expressly agree that we begin contract performance immediately and acknowledge that you lose your right of withdrawal once the download has started, in accordance with applicable consumer law.
Refunds for digital downloads are not possible once access has been granted.
4. Review Service (Service-Based Product)
The Review Service consists of:
- a written, individualized review (mandatory part)
- an optional call, if requested
4.1 Cancellation & Refunds
- The written review is a personalized service and cannot be canceled or refunded once work has begun.
- Any optional call is considered part of the overall service.
Refunds are excluded once the service has started.
5. Refund Processing
If a refund is approved, it will be processed via the original payment method within a few business days after confirmation.
You will be notified by email once your refund has been approved or rejected.
6. Shipping Information
6.1 Shipping Destinations
We ship worldwide.
6.2 Shipping Costs
- Shipping costs vary depending on the destination country or region
- There is no flat shipping rate
- Applicable shipping costs are displayed during checkout
6.3 Shipping Carriers
We use the most cost-effective shipping provider available for each destination.
Customers cannot request a specific carrier.
6.4 Processing & Shipping Time
All prints are produced on demand and shipped in batches once per month.
Shipping may take up to 30 days after purchase
This processing time is production-related and does not constitute a delivery delay.
6.5 Customs, Duties & Shipping Risk
Orders shipped to destinations outside the European Union may be subject to import duties, taxes, customs charges or handling fees imposed by the destination country. These charges are not included in the product price or shipping costs charged at checkout and, where applicable, are the responsibility of the recipient.
7. Contact
For all inquiries regarding returns, refunds, or shipping, please contact us before sending anything back:
info@sinadomke.com
Returns are sent to Germany (address provided upon request)